Privacy Policy

Information Collection and Usage:

When you use our Services, we automatically collect certain types of information, including information about your electric vehicle, computer, and online activities. This may include your IP address, the date and time of your access, the type of browser you use, information about your computer or mobile device's operating system, and specific services accessed. We may also collect information related to your use of our Charging Services, such as the time and date of your access, the duration of your charging session, and the location of the charging station.

Additionally, when you register for our Services, contact us, or participate in surveys or polls, we may collect personal information from you, such as your name, email address, mobile number, and payment information. We use this information to process your service requests, respond to inquiries, and communicate with you as a customer. We may also use this information to analyze usage patterns and enhance the customer experience.

Device Permissions and Data:

To provide core functionalities within our mobile application, we may request specific device permissions:

• Location Information: We request access to your device's precise or approximate location (e.g., GPS data) to help you locate nearby EV charging stations, view real-time charger availability, and navigate to your selected destination. This location data is collected and processed only while you are actively using the app. We do not track your location in the background when the app is closed, nor do we share your precise real-time travel routes with third-party marketers.
• Camera Access and Image Data: We require access to your device's camera specifically to scan QR codes at our charging stations. This allows you to quickly identify stations and initiate charging sessions. The camera is only accessed when you actively trigger the scanning feature within the app. We do not record in the background, continuously monitor your camera feed, or transmit video or image data to our servers unless you explicitly capture and upload an image (such as attaching a photo to a customer support ticket).

How We Share Information:

We may share your information with third parties for various purposes, including processing bookings, complying with legal obligations, preventing fraud, and performing services on our behalf. Your personal information may also be disclosed in the event of a corporate transaction, such as a merger or acquisition.

Data Security:

We take precautions to protect your information and maintain strict security measures to prevent unauthorized access, disclosure, or alteration of your personal information. We do not sell your personal information to third parties for direct marketing purposes without your consent.

Accessing User Information:

You can update your user information by accessing your account through our mobile app, contacting us via email, or calling our customer support line.

Acceptance of Privacy Policy:

By using our Services or becoming a customer of Tomsawyer Technologies Pvt. Ltd., you signify your acceptance of this Privacy Policy. If you do not agree with any terms in this Privacy Policy, please refrain from submitting personal information to us or using our Services.

For any questions or concerns regarding our Privacy Policy, please contact us at hello@ergLocale.com or +918431171193.

This Privacy Policy was last updated on March 10, 2026.