Privacy Policy
At Tomsawyer Technologies Pvt. Ltd. ("ergLocale"), we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, share, and protect your information when you use our charging services ("Charging Services") and access our website, mobile app, and EV driver/Fleet portal ("Web Services"), collectively referred to as the "Services". By using our Services, you consent to the collection and use of your information as described in this Privacy Policy.
Changes to Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes to this Privacy Policy will constitute your acceptance of such changes.
Information Collection and Usage:
When you use our Services, we automatically collect certain types of information, including information about your electric vehicle, computer, and online activities. This may include your IP address, the date and time of your access, the type of browser you use, information about your computer or mobile device's operating system, your location, and specific services accessed. We may also collect information related to your use of our Charging Services, such as the time and date of your access, the duration of your charging session, and the location of the charging station.
Additionally, when you register for our Services, contact us, or participate in surveys or polls, we may collect personal information from you, such as your name, email address, mobile number, and payment information. We use this information to process your service requests, respond to inquiries, and communicate with you as a customer. We may also use this information to improve our marketing efforts, analyse usage patterns, and enhance customer experience.
How We Share Information:
We may share your information with third parties for various purposes, including processing bookings, complying with legal obligations, preventing fraud, and performing services on our behalf. Your personal information may also be disclosed in the event of a corporate transaction, such as a merger or acquisition.
Data Security:
We take precautions to protect your information and maintain strict security measures to prevent unauthorized access, disclosure, or alteration of your personal information. We do not sell your personal information to third parties for direct marketing purposes without your consent.
Accessing User Information:
You can update your user information by accessing your account through our mobile app, contacting us via email, or calling our customer support line.
Acceptance of Privacy Policy:
By using our Services or becoming a customer of Tomsawyer Technologies Pvt. Ltd., you signify your acceptance of this Privacy Policy. If you do not agree with any terms in this Privacy Policy, please refrain from submitting personal information to us or using our Services.
For any questions or concerns regarding our Privacy Policy, please contact us at hello@ergLocale.com or +918431171193.
This Privacy Policy was last updated on February 14, 2024.